Terms of Use

Innvent Media Pvt Ltd provides marketing, communication, advertising, technology and related business solutions, which may include:

• Bulk SMS and SMS marketing
• WhatsApp and WhatsApp Business marketing solutions
• RCS campaigns
• Email marketing and bulk mailing
• IVR, voice and outbound calling solutions
• CPaaS and communication platforms
• Digital marketing
• ATL and BTL marketing activities
• Data-driven and segment-wise marketing campaigns
• Web development and technology solutions
• Advertising and promotional services
• Event and experiential marketing
• Other communication, advertising and technology services

The availability of a particular service may depend on applicable laws, regulations, third-party platform policies, technical feasibility and commercial arrangements.

By using this Website or our services, you represent that:

1. 1.You are legally capable of entering into a binding agreement;
2. 2.The information you provide to us is accurate and complete;
3. 3.You will use our Website and services only for lawful purposes; and
4. 4.Your use of our services will comply with applicable Indian laws and regulations and any applicable third-party platform policies.

If you use our services on behalf of a company, organisation or other legal entity, you represent that you have authority to bind that entity to these Terms.

You agree not to:

• Use the Website for any unlawful, fraudulent or unauthorised purpose;
• Attempt to gain unauthorised access to our systems, servers, accounts or networks;
• Introduce viruses, malware, malicious code or other harmful material;
• Interfere with the operation or security of the Website;
• Copy, reproduce, modify, distribute or commercially exploit Website content without our prior written permission;
• Scrape, harvest or collect information from the Website through automated means without our permission;
• Misrepresent your identity or affiliation with any person or organisation; or
• Use our services to distribute unlawful, deceptive, abusive, defamatory, threatening, obscene, fraudulent or otherwise prohibited content.

We reserve the right to suspend or restrict access where we reasonably believe these Terms have been violated.

Certain services provided by Innvent Media may rely on third-party platforms, networks, telecommunications operators, application programming interfaces, cloud infrastructure, messaging platforms, advertising platforms or other technology providers.

Accordingly, service availability, delivery, functionality and performance may be affected by third-party systems.

We do not guarantee uninterrupted or error-free operation of any third-party platform.

Your use of third-party services may also be subject to the terms, policies and conditions of those third parties.

Where you engage Innvent Media to conduct SMS, WhatsApp, RCS, email, IVR, voice, advertising or other communication campaigns, you are responsible for ensuring that:

• You have the necessary rights, permissions, consents or lawful basis to contact the recipients;
• The data supplied to us has been collected and provided lawfully;
• Your campaign content complies with applicable laws and regulations;
• Your campaign does not contain fraudulent, misleading, defamatory or prohibited material;
• Required opt-out, consent, sender identification and other compliance requirements are followed; and
• Your campaign complies with applicable telecom, messaging-platform, advertising and data-protection requirements.

Innvent Media may reject, suspend or terminate a campaign where we reasonably believe that it violates applicable law, regulatory requirements, platform policies or our internal compliance standards.

If you submit text, images, videos, databases, contact lists, documents, campaign materials, trademarks, logos or other content to us (“Customer Content”), you represent that you have the necessary rights and permissions to provide and use such material.

You retain ownership of your Customer Content.

You grant Innvent Media a limited right to process, store, transmit and use Customer Content solely to the extent reasonably necessary to provide the requested services, comply with legal obligations, prevent misuse and maintain our systems.

Unless otherwise stated, all content and materials appearing on the Website, including logos, brand names, text, graphics, images, designs, videos, software, Website layout, trademarks, service descriptions and marketing materials are owned by or licensed to Innvent Media Pvt Ltd and are protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, publish, sell, license or commercially exploit such material without our prior written permission.

All third-party trademarks, logos and brand names remain the property of their respective owners.

Any prices, packages, quotations, proposals, estimates or service descriptions displayed on the Website are subject to change and may not constitute a binding commercial offer unless expressly stated otherwise.

Specific services may be governed by separate quotations, proposals, work orders, service agreements, purchase orders or other commercial documents.

Where a separate agreement exists, the terms of that agreement will govern the relevant services to the extent of any conflict.

Where applicable, customers are responsible for making payments within the agreed timelines.

Taxes, government charges, telecom charges, platform fees, third-party charges or other applicable costs may be payable in addition to quoted service charges unless specifically stated otherwise.

Failure to make payment may result in suspension or termination of services.

The Website and its content are provided on an “as available” and “as is” basis to the extent permitted by applicable law.

We do not guarantee that:

• The Website will always be available;
• The Website will be free from errors or interruptions;
• Information displayed on the Website will always be complete, current or accurate;
• Third-party services will always be available; or
• Any particular marketing or commercial result will be achieved.

Marketing results can depend on numerous factors beyond our reasonable control, including audience behaviour, market conditions, platform algorithms, network availability, campaign content, competition and regulatory restrictions.

To the maximum extent permitted by applicable law, Innvent Media Pvt Ltd and its directors, employees, representatives, affiliates and service providers shall not be liable for indirect, incidental, special, consequential or punitive losses arising from your use of the Website or services.

Where liability cannot legally be excluded, our liability shall be limited to the extent permitted under applicable law and, where applicable, the amount paid by the customer for the specific service giving rise to the claim.

Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited.

You agree to indemnify and hold harmless Innvent Media Pvt Ltd, its directors, employees, representatives and service providers from claims, losses, damages, liabilities, costs and expenses arising from:

• Your breach of these Terms;
• Your unlawful use of our services;
• Your violation of applicable laws;
• Your violation of third-party rights;
• Customer Content supplied by you; or
• Your failure to obtain required permissions or consents for marketing campaigns.

We may suspend, restrict or terminate access to the Website or services if:

• You breach these Terms;
• You engage in unlawful or fraudulent activity;
• Your use creates security or compliance risks;
• Required payments are not made;
• A third-party platform or regulatory authority requires suspension; or
• We reasonably believe continued service may expose Innvent Media or others to legal, financial or operational risk.

Termination will not affect rights or obligations that accrued before termination.

The Website may contain links to third-party websites or services.

Such links are provided for convenience only. Innvent Media does not necessarily endorse or control those websites and is not responsible for their content, availability, security or privacy practices.

You should review the terms and privacy policies of third-party websites before using them.

We may update these Terms of Use from time to time.

The updated version will be published on the Website with a revised “Last Updated” date. Your continued use of the Website after changes are published constitutes acceptance of the revised Terms, subject to applicable law.

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law and any contractual dispute-resolution mechanism agreed between the parties, courts having jurisdiction in Kolkata, West Bengal, India shall have jurisdiction over disputes arising from these Terms or your use of the Website.

By using www.innventmedia.in, you acknowledge that you have read and agreed to these Terms of Use.