Privacy Policy

We may use information to:

• Respond to enquiries and requests;
• Provide and manage our services;
• Prepare proposals, quotations and commercial communications;
• Execute marketing and communication campaigns;
• Communicate with customers and prospects;
• Provide customer support;
• Process payments and maintain business records;
• Improve our Website, services and customer experience;
• Monitor and maintain security;
• Detect and prevent fraud, abuse or unauthorised activity;
• Comply with legal, regulatory and contractual obligations;
• Send service-related communications; and
• Send promotional communications where permitted by applicable law.

Our Website may use cookies and similar technologies to improve functionality, understand Website usage, remember preferences, analyse traffic and support marketing activities.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Where required by applicable law, we will obtain appropriate consent for the use of cookies or similar technologies.

Where permitted by applicable law, we may communicate with you through email, SMS, WhatsApp, telephone, IVR or other communication channels regarding our services, offers, events, updates or other business information.

You may request that we stop sending promotional communications by contacting us or using the applicable unsubscribe/opt-out mechanism.

Please note that even after opting out of promotional communications, we may continue to send essential service, transactional, security or legally required communications.

We may share information with trusted third parties where reasonably necessary to operate our business and provide services.

These parties may include:

• Telecom and messaging providers;
• WhatsApp or other communication-platform providers;
• Email service providers;
• Cloud and hosting providers;
• Payment processors;
• Technology and software providers;
• Analytics and security providers;
• Professional advisers;
• Legal or regulatory authorities where required; and
• Other service providers acting on our behalf.

We require appropriate service providers to handle information in accordance with applicable contractual, security and privacy requirements.

We do not intend to sell personal information as a standalone commercial product.

Some services may use third-party platforms, including communication, advertising, analytics, hosting and technology providers.

Those third parties may process information according to their own privacy policies and terms.

We recommend reviewing the privacy policies of relevant third-party platforms before using services that depend on them.

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements, preventing fraud and complying with legal or regulatory obligations.

Retention periods may vary depending on the nature of the information and the purpose for which it is processed.

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal and regulatory requirements.

We use reasonable administrative, technical and organisational safeguards designed to protect information against unauthorised access, disclosure, alteration, loss or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted through the internet.

Where a customer provides personal information or contact data to Innvent Media for the purpose of conducting a marketing or communication campaign, the customer remains responsible for ensuring that such information was collected, processed and shared lawfully.

The customer must ensure that appropriate consent, notice, opt-out mechanisms and other requirements are satisfied where applicable.

Innvent Media may process such information solely for providing the contracted services, maintaining security, complying with legal obligations and other legitimate operational purposes.

Our Website and services are generally intended for businesses and adult users.

We do not knowingly seek to collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

Subject to applicable law, you may have rights relating to your personal information, which may include the right to:

• Request access to certain personal information;
• Request correction of inaccurate information;
• Request deletion of information where legally permissible;
• Withdraw consent where processing is based on consent;
• Request information regarding how your personal information is processed; and
• Opt out of certain promotional communications.

To exercise applicable rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

Depending on the technology and service providers used to provide our services, information may be processed or stored in locations outside your state or country.

Where applicable, such transfers will be undertaken in accordance with relevant legal, contractual and security requirements.

We may disclose information where we reasonably believe disclosure is necessary to:

• Comply with applicable law;
• Respond to lawful governmental or regulatory requests;
• Protect our rights or property;
• Investigate fraud or security incidents;
• Enforce our agreements; or
• Protect the safety and rights of our users, customers or others.

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be published on www.innventmedia.in with a revised “Last Updated” date.

Subject line: Privacy Policy / Data Privacy Request

By using our Website or voluntarily providing information to Innvent Media, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your information as described herein, to the extent permitted by applicable law.

Innvent Media Pvt Ltd reserves the right to modify this Privacy Policy in accordance with applicable law and its evolving business practices.